Our service Portfolio

Arrivals


Sky Essential:

Meet at the end of the jet bridge (or terminal entry for remote stands). Guided arrivals flow to the correct baggage carousel and onward exit. When applicable, we facilitate the passport control process.

Not included: Porter service (optional add-on), private airside vehicle services. Transfer to final destination (optional add-on).

Sky Prestige:

Premium end-to-end arrivals with dynamic handling. Includes porter support for standard checked baggage, assistance with baggage irregularities, and coordination with onward ground transport. When applicable, we facilitate the passport control process.

Not included: Private airside vehicle services. Transfer to final destination (optional add-on).

Click here to book our services



From 180 EUR + 21% VAT
(Total, taxes included: 218 EUR)

Departures


Sky Essential:

Meet at a pre-agreed point inside the check-in hall. Guided check-in flow, Security Fast Track, and escort to gate. When applicable, we facilitate the passport control process and provide guidance through the tax free process.

Not included: Porter service (optional add-on), VIP lounge access (optional add-on), curbside/dynamic meet-up. Private airside vehicle services. Transfer to the airport (optional add-on).

Sky Prestige:

Premium end-to-end arrivals with dynamic handling. Your Aerovalue host proactively meets your vehicle on arrival, so you are welcomed the moment you reach the terminal. The service includes porter support for standard checked baggage and coordination with onward ground transport. Security Fast Track. When applicable, we facilitate the passport control process and provide active support through the tax free process.

Not included: VIP lounge access (optional add-on). Private airside vehicle services. Transfer to the airport (optional add-on).

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From 195 EUR + 21% VAT
(Total, taxes included: 236 EUR)

Connections


Sky Essential:

Continuous assistance for flight connections across all connection scenarios. In practice, each connection is a combined Arrivals + Departures service delivered back to back, adapted to the requirements of each route and terminal setup.

- Same-area connections within T1 T2 T3 or within T4 T4S
- Different-area connections between T1 T2 T3 and T4 T4S
- International-terminal connections between T1 and T4S

By default, we use the airport’s public inter-terminal systems and provide routing, coordination and escort through required steps. When applicable, we facilitate the passport control process and tax Free assistance.

Not included: Porter service (optional add-on). Fast Track for connections (optional add-on). VIP lounge access (optional add-on). Private airside vehicle services. Dedicated vehicle transfer when the connection must be completed via the public side (optional add-on)

Sky Prestige:

Premium, hands-on connection management across all connection scenarios. Each connection is delivered as a combined Arrivals + Departures service in real time, tailored to the specific terminal flow, timelines and controls required for that type of connection.

- Same-area connections within T1 T2 T3 or within T4 T4S
- Different-area connections between T1 T2 T3 and T4 T4S
- International-terminal connections between T1 and T4S

Includes integrated porter support and Fast Track where available, plus assistance with re-check steps when required. When applicable, we also facilitate the passport control process and tax Free assistance. For inter-terminal connections that must be completed via the public side (landside), the transfer is provided by private vehicle.

Not included: VIP lounge access (optional add-on). Private airside vehicle services.

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From 200 EUR + 21% VAT
(Total, taxes included: 242 EUR)

Porter services


Standalone porter support. Available for Arrivals, Departures, and Connections, our porters provide controlled luggage handling from the relevant meeting point to the next step of the journey, always under strict airport procedures and security requirements.

Not included: Full Meet & Assist escort through all airport stages unless booked separately. Security Fast Track (optional add-on). VIP lounge access (optional add-on). Transfer to / from the airport (optional add-on).

Click here to book our services



From 75 EUR + 21% VAT
(Up to 2 checked bags)
(Total, taxes included: 90,75 EUR)

Unaccompanied minors (UM)


Coming soon. Aerovalue is preparing a dedicated service for young passengers traveling alone, available for arrivals, departures, and transit connections. It is built around continuous supervision from the moment the minor comes under our care until the official handover is completed.
A trained Aerovalue host guides the passenger through each airport stage with calm, attentive support, using structured checkpoints and proactive communication with the designated responsible party. Every handover is clear, controlled, and documented, providing reassurance for families and a reliable solution for travel professionals.

Hunting & firearms assistance


Coming soon. Aerovalue is preparing a dedicated service for hunters traveling with sporting firearms and ammunition. Available for departures, arrivals, and transit connections, it combines Meet and Assist support with specialized guidance to streamline the airport process for weapons and ammunition, always in strict compliance with Spanish law and airport security requirements. Our host coordinates each step with discretion and precision, helping reduce uncertainty, avoid missed connections, and ensure a clear, controlled handover and documentation flow throughout the passenger’s time under our supervision.

Aerovalue offers services designed to match different travel profiles and levels of support. For individual travelers and families, it means a smoother airport journey with less waiting, less uncertainty, and more comfort. For travel agencies, hotels, and corporate teams, it means a reliable, consistent solution you can trust for VIP guests, executives, and time sensitive itineraries, with clear coordination and predictable execution.

Across arrivals, departures, and connections, our hosts combine operational precision with a concierge mindset, guiding passengers through every key step and arranging any required extras such as porter support, VIP lounge access, or ground transport. We currently operate at Adolfo Suárez Madrid Barajas Airport, MAD, Madrid, Spain, and we will be expanding soon to additional airports across Spain, maintaining the same standards of discretion, safety, and attention to detail.

To see our "Fully expanded services terms and conditions”, please (Click here)


(Our website is currently being updated).

Your airport, simplified

Explore Aerovalue’s service portfolio and choose the level of support that matches your trip or your clients. Our Meet and Assist tiers, Sky Prestige and Sky Essentials, cover arrivals, departures, and transit connections with a consistent, discreet approach built for Madrid Barajas. You can also book standalone Porter Services, and enhance your journey with selected Extra Services such as VIP lounge access and private transfer options. For specialized travel needs, we are preparing dedicated solutions including Unaccompanied Minors support and Hunting Travel Assist, alongside other complementary services. Select a service below to view details, confirm availability, and book.

Proud SIE Member

Your trust, our commitment

Although we are a young company, we are built on a highly experienced, multidisciplinary, and international team. With over 30 years in the industry, our experts have successfully managed virtually every aspect of airline and airport operations, a distinction few teams can claim. We deliver services with unmatched professionalism and in depth knowledge, fully understanding our role and the critical responsibilities we uphold. As a proud member of SIE, Spain is Excellence, we align with a network that promotes the highest standards in Spain’s high end tourism and recognizes members through the SIE Seal.

Experts who know
and do

We have firsthand expertise, having deployed this service in high-demand global markets.

We adapt, we lead,
we deliver

We have in-depth expertise in all procedures and key contacts at each location to ensure seamless operations.

Our work is driven
by passion

We are driven by our work and its impact, striving to achieve excellence and make a difference.

We master the art
of adapting

Our flexibility ensures we meet client needs and overcome challenges in a dynamic environment

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